- Open to all people – no matter what level of help required
- All aspects of personal care covered
- 24/7 care if needed
- We have committed and experienced Care Workers
- Fully registered and insured
- Management of the Company are available to its staff and service-users on a daily basis
- The Company undertakes free home visits and designs care plans tailored to each individual`s needs
- A risk assessment is undertaken
- The Company has a comprehensive Service Quality Assurance programme in place
- Your views and experiences of all aspects of the service received are important to us and we act upon feedback received
- The Company has a formal complaints procedure and we strive to resolve any issue to your satisfaction
- Services provided are in accordance with service user confidentiality, ethical caring and value base
- Real Care Agency abides by the SSSC Code of Practice approved by the Local Authority and we are registered with the Care Inspectorate (SCSWIS).
All of our staff are fully trained using various mediums including our own in-house Training Academy where staff undertake courses in all care related topics
If you would like to discuss all options and avenues further then contact us for a free home visit and assessment undertaken by professionally qualified staff. We will be happy to provide assistance on a range of other services.