What Our Clients Say

Here at the Real Care Agency we don’t just look after our clients, we treat them as we’d like our own family to be treated – with respect, dignity, as an individual and with kindness and compassion.

Please take a few moments to read a few of our client’s comments below

“The family would like to thank the staff from Real Care Agency Ltd in East Kilbride for all the love, care and support that they gave A. She enjoyed their company and liked to play practical jokes on them and the family took a lot of solace in knowing she was so well thought of by staff and all those who cared for her. They are terrific at what they do, as a family we would have been lost without them every stage of the way.”

“I’ve had the fortune and honour of dealing with the RCA staff on an ongoing basis and want to extend thanks to all.  You are not ‘just doing a job’ – you provide relief and reassurance to family and you have gone above and beyond.  Our gratitude for all that you do”

“I’d like to thank you for helping my Mum settle into her new accommodation.  The staff have all been very kind and attentive, reassuring her and making her comfortable allowing her to feel relaxed and giving her family total peace of mind”

“All of the family would like to say that the RCA staff were so helpful, thoughtful and supportive at what was a very difficult time for my Mum and our family.  All of your help and support was very much appreciated”

“I cannot thank Real Care Agency enough for the care and compassion shown to my daughter over the years.  When I met with Managing Director Tony Gill 12 years previously he made promises in terms of the care we could expect to receive.  He reassured us that our daughter would receive only the best of care possible.  The care received was exceptional – superb.  The support of RCA kept our daughter going through difficult times.  We cannot thank the Care Workers enough for visiting our daughter in hospital, providing lots of laughs and fun.  The girls even accompanied our daughter on a holiday to Edinburgh shortly before she passed.  Our heartfelt thanks from all the family”

“I am more than happy with the level of care the Real care are providing…I feel that both mums carers are very attentive and caring”.

“My carers are all very helpful and caring at all times”.

“While my carers are very good my health is very poor, carers are staying at night 20 mins/half an hour past their time. Real care have reviewed my care and will call social work to request more time at tuck”.

“I am very happy with the care I receive just now all the carers are very good. I am thankful to know that when I need more help you care there for me (what a relief). The help I have now couldn’t be improved”.

“The carers I have are great, patient and take me places”.

“The care provided by my fathers 2 key workers are very good. (Staff names) are caring, respectful, not only to my dad but to myself and family. They’re always striving to help and do more to make my dad more comfortable. Very good, first class service”.

“Have just came back to Real Care from another provider. I have found Real Care meet my needs in a more supportive way by helping me to get out of bed unlike (last provider)”.

“My mother could not cope without the service she receives. The care workers are friendly and know how to assist her on good days and bad days. She looks forward to their visits”.

“Overall, I am very happy with the care I get and staff are helpful”.

“My care worker (name) spoils me to bits, she is a joy, supportive and humorous, I wish all carers were like her, she never rushes like others do, though they are not from your service”.

“Just to say thanks a lot for the excellent care given to mum for the last few years – I know she appreciated it and so did I.”

“Many thanks for everything much appreciated if you ever need a reference contact me, can’t speak highly enough of the girls who cam and helped my wife… thank you so much.”

“I would like to thank everyone at Real Care for everything you done for M****.  She enjoyed the girls coming in and was very fond of a lot of the carers.  Again thank you.”

“Just wanted to say thanks to you for all your help and care both to us and C**** over the last year.  We couldn`t have made a better choice of carer for him. You always looked after him so well and we really appreciated that.”

“You said to me 8 years ago when the Company took over my adult daughter’s care arrangements, you would ensure that you provided excellent care for my daughter.  In all that time you’ve kept your promise and have never let her down.”