The Company has a complaints procedure and we care about any issues that you may have in relation to the service you receive. The Company Management will personally visit any service user and/or next of kin to discuss any issue they may have concerning their care within a 24 hour period. No matter how trivial a complaint may seem to be, as a provider of quality home care we want to know about it, and will use this to improve our service to your satisfaction.
Our Field Supervisors regularly visit service users to ascertain their views of the service they receive and to ensure that it is maintained at a consistently high standard. As part of our Quality Control we regularly issue Service User Quality Assurance Questionnaires, as well as using other forms of feedback such as one to one phone calls, monitoring visits, and audits.
If you wish to raise a complaint you can use any of the methods on our Contact page to get in touch with us.
If your complaint has not been dealt with to your satisfaction, you are at liberty to contact:
- Care Inspectorate– Princes Gate, Castle Street, Hamilton, ML3 6BU. Tel: 01698-208150.
- Social Work Services– Civic Centre, Andrew Street, East Kilbride, G74 1AD. Tel: 01355-807000.
